Assist potential and converted customers with questions regarding product details, shipping, and general customer service. The actual live chat is implemented through a traditional chat program in addition to email responses. The purpose of the Livechat operator is to raise conversions by answering any questions and thus alleviating any concerns a potential customer may have.
Scope of work
* Answering any and all questions with accurate information
* Advanced knowledge of all product information on websites Livechat is featured
* Thorough understanding of Velaro Chat program, including reporting
* Increase profits through effective answers and quality closes
* Twelve hour turnaround time on email questions
* Design and input ready answers to common questions
* Other duties as assigned by management
* High school diploma or equivalent
* Basic knowledge of Windows an of Microsoft Office products
Non-compete clause has to be signed by selected candidates.